Date: Tue, 22 Jan 2002 15:37:40 EST
To: info@e-smith.com
From: XxxxxXxx13@aol.com
Subject: ok i have a few questions
X-Mailer: AOL 6.0 for Windows US sub 10551

is this a server? and if its not then can you explain what a server is and 
how i get one! see we are taking aol off and putting hotmail and we want to 
be able to have aim so we can talk to people but we were told we needed a 
server to get hotmail and aim if we were erasing aol so if you could please 
help me it would be greatly appreciated! thank you so very much! ~ Joanna



[And then to our "We've opened a ticket" autoresponse:]

Date: Tue, 22 Jan 2002 15:41:45 EST
To: info-TT20020122013@e-smith.com
From: XxxxxXxx13@aol.com
Subject: Re: [TT20020122013] ok i have a few questions
X-Mailer: AOL 6.0 for Windows US sub 10551

you told me to reply to this so you would know my ticket